If you have a questoin about anything pertaining to Welcome to Harlem customer care, simple use our Customer Request Form below and register your question.

Customer Request Form

Why should you use this form?

At Welcome to Harlem we believe this is a much more effective method of communicating with our vendor community because it facilitates:

• Guaranteed Response Times:  We commit to responding to you via email or phone within two business days.
• Automated Confirmation or Receipt:  Once submitted, you will receive an automatic confirmation from our system notifying you that we have received your inquiry.
• Elimination of Telephone Tag:  Email eliminates those time-consuming games of telephone tag between our Customer Care Departmnet and our customers.
• Automatic Routing or Inquiries:  Your questions are rounted directly to the correct individual to facilitate faster resolution.
• Performance Measurement:  This system will allow us to better serve our customers compiling the types of questions, so we can help improve future performance.

If you would prefer not to use this form, you can still call our Customer Care department at (212) 662-7779.  But please note that Customer Inquiry by out web form is our preferred method of communication, and therefore if you register an inquiry by phone, we cannot guarantee you will speak to a live person or that we will resolve that inquiry within two business days.